Refund policy

Returns can be initiated from the “My Orders” section of your account.

You will receive a refund for the eligible item price, excluding original shipping costs, return shipping costs, customs duties, processing fees, courier charges, and any other applicable return-related costs. The estimated refund amount will be displayed before the return request is submitted.

The final refund amount will reflect the applicable deductions confirmed during return processing. If a material difference arises because of additional carrier, customs, reimportation, or return-related charges, the customer will be informed before the refund is completed.

Once the returned item has been confirmed as received, please allow 7–10 business days for inspection and refund processing. Please allow this period to pass before contacting Client Care for an update.

After we verify that the return complies with our Returns & Refunds Policy, the refund will be issued to the original payment method or as store credit, depending on the option selected during the return process. Refunds issued to the original payment method may take several additional business days to appear, depending on the customer’s bank or payment provider.

For verified damaged, defective, or incorrect items, eligible return-related costs will be covered.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they were received incorrectly, damaged, or defective. These items include underwear, hosiery, socks, swimwear, bodysuits, pierced jewelry, face coverings, and products with opened or removed hygiene seals.

Items identified as final sale, special order, or non-returnable on the product page are not eligible for change-of-mind returns.

All returned items must include their original tags, security labels, packaging, accessories, and any other materials supplied with the order. Items that are worn, used, altered, damaged after delivery, or returned incomplete may be refused or may not qualify for a full refund.

Cancellations

To request an order cancellation, contact Client Care as soon as possible. Cancellation requests are not guaranteed because orders may enter processing shortly after they are placed.

Orders cannot be canceled after they have been dispatched. Once delivered, eligible items may be returned in accordance with this policy.

Additional conditions relating to returns, customs charges, reimportation costs, refused shipments, return-to-sender procedures, and refunds are available in our Terms & Conditions.