Every item sold at URBALENTI is New with Tags, whatever the designer brand. This guide explains what that means, what is checked before an order ships, and how condition affects returns under our 14-day return policy.
For sourcing and chain of custody, see Urbalenti’s Authenticity Standards Explained.
Our condition standard: New with Tags
Each item is unworn and unused, with its original designer tags and security labels attached. It comes in the brand packaging it was supplied with, such as a box, dust bag, or protective pouch, where the brand includes them.
Product photos and descriptions show the item as new. There are no condition grades or condition notes, because every item meets the same standard.
What we check before shipping
Every order is inspected before it ships from our Italian fulfillment locations. We check:
- Overall condition
- Designer identifiers such as labels and markings
- Hardware finish
- Completeness, including tags and included packaging
What about “pristine,” “like new,” or “gently used”?
Some sites use these terms to grade resale items. URBALENTI doesn't sell used or resale pieces, so these grades don't apply here. Every item is New with Tags.
Condition and returns
You can return an item within 14 days of delivery. It must be unworn, unused, and undamaged, with all tags and security labels still attached, in its original packaging. Please keep the tags on until you're sure you're keeping the item. Some categories are final sale. You can find the full list and the fees in our Refund Policy.
If an item doesn't match its listing
If your item arrives damaged, defective, or different from its listing, email clientcare@urbalenti.com right away with photos. Do this before removing any tags. We cover 100% of return costs for verified defective or incorrect items.
Questions?
Our client care team can send more photos or details about any item before you buy: clientcare@urbalenti.com.