Tags
Item Condition Guide
One standard. Always new.
Every item sold at URBALENTI is New with Tags, regardless of the designer brand. This guide explains what that means, what is checked before an order ships, and how condition affects returns under our 14-day return policy.
For sourcing and chain of custody, see Urbalenti's Authenticity Standards Explained.
Our condition standard: New with Tags
Each item is unworn and unused, with its original designer tags and security labels attached. Every item comes in its original manufacturer-provided packaging.
Product photos and descriptions show the item as new. There are no condition grades or condition notes because every item meets the same standard.
Depending on the designer, this may include
- Branded box
- Dust bag
- Protective pouch
- Authenticity materials
- Spare accessories
- Original components
What we check before shipping
Every order is inspected before it ships from our European fulfillment partners. We check:
- ✓Overall condition
- ✓Designer identifiers such as labels and markings
- ✓Hardware and finishes, where applicable
- ✓Completeness: tags, original packaging and included accessories
What about "pristine," "like new" or "gently used"?
Some sites use these terms to grade resale items. URBALENTI does not sell used, pre-owned, refurbished or resale merchandise, so these grades do not apply here.
| Condition | Sold at URBALENTI |
|---|---|
| New with Tags | ✦ Every item |
| Never | |
| Never | |
| Never | |
| Never |
Condition and returns
You can return an eligible item within 14 days of delivery. It must be unworn, unused and undamaged, with all tags and security labels still attached, in its original manufacturer-provided packaging and with all included accessories.
Please keep the tags on until you are sure you are keeping the item. Some categories are final sale. You can find the complete list and applicable fees in our Refund Policy.
If an item does not match its listing
If your item arrives damaged, defective or different from its listing, email clientcare@urbalenti.com right away with photos. Please do this before removing any tags or security labels.
We cover 100% of return costs for verified defective or incorrect items.
Questions?
Our client care team can send more photos or provide additional details about any item before you buy.