Do you accept returns?

Yes. We accept approved return requests within 14 days of delivery, provided the item meets our return eligibility requirements.

What condition must returned items be in?

Returned items must be unworn, unused, in original condition, with all tags attached, in the original packaging, and accompanied by valid proof of purchase.

How do I start a return?

Complete our Return Request Form within 14 days of receiving your order, or reply to your order confirmation email with your order details, the reason for the return, and the current condition of the item.

Do I need return authorization?

Yes. All returns must be reviewed and approved before being sent back. Returns sent without prior authorization cannot be accepted.

Will I receive return instructions?

Yes. Once approved, we will provide detailed return instructions, including a DHL Express return label and the appropriate return address.

Where do returns go?

Approved returns are generally sent back to our distribution center in Milan, Italy, which is also the origin point from which orders are typically dispatched.

Who pays for return shipping?

If the return is due to an error on our part, URBALENTI™ will cover the return shipping cost.

In all other approved cases, return shipping costs are the responsibility of the customer and may be deducted from the final refund amount.

Can I return an item if I change my mind?

Yes, provided your return request is submitted within the eligible return window and the item meets all return conditions.

Can I exchange an item?

We do not offer direct exchanges. You may request a return in accordance with our Returns & Refunds Policy and place a new order separately, subject to availability.

Are sale items returnable?

Items marked as final sale are not eligible for return.

Are personalized or custom-made items returnable?

No. Custom-made or personalized items are not eligible for return unless they arrive defective or incorrect.

Can I return a gift card?

No. Gift cards are non-returnable and non-refundable.

What if I receive a damaged, defective, or incorrect item?

Please inspect your order promptly upon delivery. Contact our Client Care team as soon as possible through our Contact Form or by replying to your order confirmation email.

When will I receive my refund?

Once your return has been received in Italy and inspected, you will be notified by email whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Are original shipping charges refundable?

No. Original shipping charges are non-refundable, unless otherwise required by law.

Are duties and taxes refundable?

No. Customs duties, import taxes, and destination-based charges paid in connection with the original shipment are non-refundable, unless otherwise required by law.

What happens if I send a return without approval?

Returns sent without prior authorization may be refused and may not qualify for a refund.