Last updated: September 7, 2026

Thank you for shopping at URBALENTI™ NYC.

These Terms & Conditions govern your access to and use of urbalenti.com, including customer accounts, product listings, checkout, orders, payments, shipping, returns, and related services.

By accessing the website, creating an account, or placing an order, you agree to these Terms and to the policies incorporated into them by reference.

If you do not agree with these Terms, please do not use the website or place an order.

1. STORE POLICIES

These Terms should be read together with the following policies:

• Shipping Policy
• Returns & Refunds Policy
• Billing Terms & Payment Policy
• Privacy Policy

These policies form part of these Terms. When a policy provides more specific information about shipping, delivery, import duties, import taxes, VAT, returns, refunds, or payments, that policy will apply to the applicable matter.

2. ABOUT URBALENTI™ NYC

URBALENTI™ NYC is an independent, online-only designer fashion retailer headquartered in New York, United States.

We offer authentic designer fashion sourced through established luxury distribution channels. Orders are prepared and dispatched from authorized fulfillment locations across Italy.

Curated in New York · Shipped from Italy

We do not operate a physical retail storefront open to the public.

Any New York address published on the website is used for administrative correspondence and business matters only. It does not provide in-person customer service and does not accept product returns.

All returns must be authorized in advance and shipped only according to the instructions and official return label provided through our approved return process.

3. SHOPIFY AND SERVICE PROVIDERS

Our store is hosted through Shopify, which provides technology supporting the website, customer accounts, checkout, payments, security, and related commerce services.

Shopify is not the seller of products purchased through URBALENTI™ NYC.

We may use third-party providers for payment processing, fraud prevention, fulfillment, shipping, customs processing, tracking, tax calculation, analytics, marketing, customer support, and website functionality.

Certain third-party services may also be governed by the provider’s own terms and privacy practices.

4. ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old, or the legal age of majority in your place of residence, to create an account or place an order.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please contact Client Care promptly if you believe your account, password, identity, or payment information has been accessed or used without authorization.

We may restrict, suspend, or close an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

5. USE OF THE WEBSITE

The website may be used only for lawful, personal, and non-commercial shopping purposes.

You may not:

• Use the website for fraudulent, deceptive, unlawful, or unauthorized activity.
• Provide false or unauthorized customer, billing, delivery, or payment information.
• Use another person’s identity, address, account, or payment method without authorization.
• Interfere with website security, checkout, customer accounts, or payment processing.
• Introduce malware, malicious code, automated attacks, or harmful technology.
• Attempt to access restricted systems, databases, customer accounts, or services.
• Scrape, reproduce, distribute, publish, or commercially exploit website content without authorization.
• Purchase products for unauthorized commercial resale or redistribution.
• Use the website in a way that violates applicable law or third-party rights.

We may restrict access, suspend accounts, refuse service, or cancel orders where fraud, abuse, payment misuse, security risk, unauthorized resale, or another violation is reasonably suspected.

6. CUSTOMER AND DELIVERY INFORMATION

You are responsible for providing accurate and complete billing, shipping, email, telephone, and payment information.

Before submitting an order, you must confirm that the delivery address and contact information are correct and accessible to the carrier.

Customers are responsible for monitoring tracking information and responding promptly to communications from URBALENTI™ NYC, DHL, FedEx, UPS, customs authorities, or another authorized party involved in delivery.

We are not responsible for delays, failed delivery attempts, customs holds, return-to-origin shipments, or additional expenses resulting from incorrect, incomplete, inaccessible, or outdated information provided by the customer, except where otherwise required by applicable law.

7. PRODUCT INFORMATION AND SIZING

We make reasonable efforts to present product descriptions, photographs, colors, materials, measurements, sizing, pricing, country of origin, and availability accurately.

Screen settings, lighting, photography, image processing, and ordinary manufacturing variations may affect how colors, textures, proportions, or product details appear.

Measurements and size conversions are provided as general guidance. Sizing may vary by designer, collection, country, and product type.

Customers are encouraged to review the product description and size guide carefully or contact Client Care before ordering.

Packaging, dust bags, authenticity cards, designer boxes, labels, and other accessories may vary according to the designer and product.

8. AUTHENTICITY

Every product offered through URBALENTI™ NYC is 100% authentic and original.

Our designer fashion, footwear, handbags, jewelry, accessories, and related products are sourced through established luxury distribution channels.

URBALENTI™ NYC does not sell counterfeit, replica, imitation, or unauthorized merchandise.

Designer names, product names, trademarks, logos, photographs, and other brand references remain the property of their respective rights holders and are used solely to identify and present the authentic products offered on our website.

9. AVAILABILITY

Many products are available in limited quantities through shared international distribution inventory.

Product availability is not guaranteed until the order has completed payment review, inventory verification, and fulfillment confirmation.

An order confirmation email acknowledges that we have received your order. It does not by itself confirm final inventory availability or acceptance for fulfillment.

In rare cases, a product may become unavailable after an order is placed. If this occurs, we will notify you and refund the applicable amount to the original payment method.

With the customer’s agreement, we may instead offer store credit or an alternative product.

10. PRICING AND ERRORS

Prices, promotions, product information, availability, and website content may be updated at any time.

Prices shown on the website may differ from suggested retail prices, designer boutiques, other retailers, or prices offered in another country or currency.

The website may occasionally contain pricing, inventory, product, typographical, currency-conversion, or technical errors.

We may correct an error, update information, remove a listing, limit quantities, or cancel an order affected by an obvious error.

If an affected order is canceled, any captured payment will be refunded to the original payment method.

11. ORDERS

By placing an order, you submit an offer to purchase the selected products subject to these Terms and the policies incorporated by reference.

Orders are subject to:

• Payment authorization and verification.
• Fraud screening.
• Inventory confirmation.
• Address and delivery verification.
• Product and destination restrictions.
• Fulfillment acceptance.

We may hold, refuse, or cancel an order where:

• Payment cannot be authorized or verified.
• Fraud, misuse, or unauthorized activity is suspected.
• The product is unavailable.
• The address is incomplete, restricted, inaccessible, or unsupported.
• A pricing, inventory, product, or technical error has occurred.
• The order appears intended for unauthorized commercial resale.
• The transaction violates applicable restrictions, carrier requirements, or these Terms.

If an order is canceled before fulfillment, any captured payment will be refunded to the original payment method.

12. PAYMENT

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

Payments are processed through authorized third-party payment providers. Available payment methods are displayed at checkout and may vary by destination, currency, device, or provider availability.

Your bank or payment provider may apply its own authorization procedures, security checks, currency conversion rates, international transaction fees, or other charges.

URBALENTI™ NYC is not responsible for fees independently imposed by your bank, card issuer, digital-wallet provider, or payment service.

We do not store complete payment card numbers or CVV security codes on our own systems.

13. ORDER VERIFICATION AND FRAUD PREVENTION

Orders may be reviewed through automated or manual fraud-prevention procedures.

We may request information reasonably required to verify the customer’s identity, payment authorization, billing address, delivery address, or the legitimacy of an order.

Failure to provide requested verification may result in an order delay, hold, or cancellation.

Where fraud, account compromise, unauthorized payment activity, or other misuse is suspected, we may cancel the transaction, refuse shipment, or, where reasonably possible, request interception or return of the shipment.

14. SHIPPING AND DELIVERY

Orders are prepared and dispatched from authorized fulfillment locations across Italy.

Orders may be shipped using DHL, FedEx, UPS, or another trusted carrier or shipping service available for the destination.

Shipping rates are calculated and displayed at checkout based on the delivery destination, order contents, fulfillment location, and selected shipping service.

Available shipping destinations, current processing times, estimated transit times, and available delivery services are published in our Shipping Policy.

Orders are generally processed within 1–3 business days before dispatch.

Delivery times are estimates only and are not guaranteed.

Customs processing, carrier delays, weather conditions, public holidays, security events, governmental action, destination restrictions, remote locations, or other circumstances outside our reasonable control may affect delivery.

Tracking information will be provided after the order has been dispatched.

A customer may be asked by the carrier to authorize delivery, provide a signature, arrange collection, confirm an address, or supply information required to complete delivery.

15. IMPORT DUTIES, IMPORT TAXES, VAT, AND SALES TAX

United States

For orders delivered to the United States, applicable import duties and import taxes are included in the product price.

Customers will not be required to pay additional import duties or import taxes upon delivery.

State and local sales tax may still be calculated and collected at checkout where required by applicable law.

State or local sales tax is separate from import duties and import taxes.

European Union

For orders delivered within the European Union, applicable VAT is included in the product price.

No import duties apply to orders delivered within the European Union.

Rest of the World

For destinations outside the United States and European Union, import duties, import taxes, customs duties, customs clearance fees, brokerage fees, and other destination-country charges are not included in the product price or shipping charge unless expressly stated otherwise at checkout.

The recipient is responsible for any such charges assessed by the destination country, customs authority, carrier, or customs broker.

The carrier or local customs authority may contact the recipient directly to request payment or documentation before customs clearance and final delivery.

The recipient remains the importer of record and is responsible for complying with customs requirements, documentation requests, and import regulations applicable in the destination country.

URBALENTI™ NYC does not control customs inspections, tariff classifications, documentation requirements, customs decisions, fees, or clearance times.

16. IMPORT-RELATED RESPONSIBILITIES

Import duties, import taxes, VAT, sales tax, GST, provincial tax, state tax, local tax, and other transaction or consumption taxes are separate categories and may be treated differently depending on the delivery destination.

For United States orders, import duties and import taxes included in the product price do not include any state or local sales tax that may be calculated at checkout.

For European Union orders, VAT included in the product price does not include unrelated bank, payment-provider, currency-conversion, or optional delivery charges.

For destinations outside the United States and European Union, customers remain responsible for applicable import duties, import taxes, customs clearance fees, brokerage fees, and other charges assessed by the destination country.

Customs authorities may require identification, tax information, proof of purchase, address confirmation, or other documentation before releasing a shipment.

Customers must promptly complete any customer-responsible customs payment or documentation requirements to avoid delays, storage charges, return-to-origin shipments, or additional carrier fees.

Customers should not refuse a shipment solely because customer-responsible import duties, import taxes, or customs charges are payable without first contacting Client Care.

17. REFUSED, UNCOLLECTED, OR UNDELIVERABLE SHIPMENTS

A shipment may be returned to its fulfillment origin when:

• Delivery is refused.
• The address is incorrect, incomplete, inaccessible, or unsupported.
• The recipient cannot be reached.
• The shipment is not collected within the carrier’s required period.
• The customer does not respond to carrier or customs communications.
• Required identification, tax information, or customs documentation is not provided.
• Customer-responsible duties, taxes, or charges remain unpaid.
• Delivery cannot be completed because of customer information, omission, or action.

A refused or uncollected shipment is not treated as a standard authorized return.

Where permitted, actual costs resulting from the failed delivery may be deducted from any eligible refund, including:

• Return transportation.
• Customs clearance and reimportation.
• Brokerage and carrier administration.
• Storage and handling.
• Address correction or redelivery attempts.
• Other documented logistics costs caused by the failed delivery.

These costs are based on the actual international logistics expense and may be higher than the discounted or subsidized shipping rate originally paid at checkout.

Original outbound shipping charges are non-refundable after dispatch except where the issue results from a verified fulfillment error or where a refund is otherwise required by applicable law.

18. RETURNS

Eligible returns are governed by our Returns & Refunds Policy.

Eligible items may be returned within 14 days of delivery.

Returns must be approved before shipment. Customers must use the official return instructions and authorized return label issued through the return process.

Merchandise returned without authorization, through an unauthorized carrier, to an administrative address, or without following the issued instructions may be refused or returned to the customer at the customer’s expense.

Returned merchandise must be unworn, unused, undamaged, with all original tags and security labels attached, and returned in its original packaging, including applicable designer boxes, dust bags, authenticity materials, and accessories.

Final-sale and non-returnable categories are identified in the Returns & Refunds Policy.

19. RETURN COSTS AND STORE CREDIT

Returns to the original payment method are not free.

A flat $70.00 USD return shipping label fee is deducted from refunds issued to the original payment method.

Original outbound shipping charges, processing fees, original checkout customs duties or DDP fees, and applicable return-related customs, brokerage, reimportation, or logistics costs may also be non-refundable or payable by the customer as provided in the Returns & Refunds Policy.

For international returns, the customer is responsible for clearing any applicable reimportation taxes or duties using DDP (Sender Pays All Duties) where required.

Packages arriving at our Italian return facility with unpaid customs or reimportation charges may be rejected.

If store credit is selected, no return shipping, label fees, or logistics costs are deducted, making the eligible return free under the terms of the Returns & Refunds Policy.

20. REFUNDS

Approved refunds are issued after the returned product has been received, inspected, and confirmed to comply with the Returns & Refunds Policy.

After a return has been shipped, please allow approximately 7–10 business days for international transit, receipt, and quality inspection.

Once approved, refunds are processed to the selected option: original payment method or store credit.

Refunds issued to the original payment method may require an additional 3–10 business days to appear, depending on the customer’s bank, card issuer, or payment provider.

Where the customer selects a refund to the original payment method, applicable deductions may include:

• The $70.00 USD return shipping label fee.
• Original outbound shipping charges.
• Processing fees.
• Original checkout customs duties or DDP fees.
• Return customs clearance, brokerage, or reimportation costs.
• Other documented return-related logistics costs.

21. INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

If you receive an incorrect, damaged, or defective item, do not remove designer tags or security labels.

Contact Client Care as soon as possible with your order number, clear photographs, and a description of the issue.

Once a fulfillment error is verified, special return instructions will be provided and 100% of eligible return costs will be covered.

22. EXCHANGES

We do not offer direct exchanges or ship replacement items.

To purchase another size, color, style, or product, select store credit when starting the eligible return.

No return shipping or logistics costs are applied to eligible store-credit returns, and the store credit may be used to place a new order, subject to product availability.

23. CANCELLATIONS

Cancellation requests should be submitted as soon as possible.

Cancellation is not guaranteed because an order may enter fraud review, inventory verification, preparation, or fulfillment shortly after it is placed.

An order cannot be canceled after dispatch.

After delivery, an eligible product may be returned according to the Returns & Refunds Policy.

24. PROMOTIONS, GIFT CARDS, AND STORE CREDIT

Promotions, coupon codes, shipping offers, store credit, gift cards, affiliate offers, and special campaigns may be subject to additional terms disclosed with the offer.

Unless expressly stated otherwise:

• Offers cannot be applied retroactively.
• Only one promotional offer may be applied per order.
• Offers cannot be combined.
• Offers have no cash value.
• Offers may be limited by product, brand, destination, customer, or order value.

We may modify, limit, suspend, or end an offer except where prohibited by applicable law.

Store credit and gift cards cannot be converted into cash or refunded to a payment method except where required.

25. CUSTOMER CONTENT

Customers may submit reviews, comments, photographs, questions, suggestions, or other content through the website or related communication channels.

Content submitted must be accurate, lawful, and must not infringe another person’s intellectual-property, privacy, publicity, contractual, or other rights.

By voluntarily submitting content for public display, you grant URBALENTI™ NYC a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute that content for website, customer-service, marketing, or promotional purposes, subject to our Privacy Policy and applicable law.

We may decline, restrict, edit, or remove content where reasonably necessary to operate the website, enforce these Terms, or protect customers and third-party rights.

26. INTELLECTUAL PROPERTY

The website and its original content, including text, graphics, layouts, logos, editorial materials, design elements, software, and original imagery, are owned by or licensed to the applicable rights holder.

Website content may not be copied, reproduced, modified, distributed, scraped, published, licensed, sold, or commercially exploited without prior authorization, except where permitted.

Product photographs, designer names, trademarks, logos, and other brand materials may belong to their respective rights holders.

27. THIRD-PARTY LINKS

The website may contain links to payment providers, carriers, applications, social networks, or other third-party services.

These links are provided for convenience and do not necessarily represent an endorsement.

We do not control and are not responsible for the content, availability, security, policies, or practices of third-party websites or services.

28. PRIVACY AND SECURITY

Use of the website is governed by our Privacy Policy.

We use reasonable administrative, technical, and organizational measures to protect customer information and website security.

No online service, electronic communication, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for using secure devices, protecting account credentials, and preventing unauthorized access to their accounts.

29. SERVICE AVAILABILITY

The website or individual features may occasionally be unavailable because of maintenance, updates, technical issues, third-party outages, security events, or circumstances outside our reasonable control.

We may update, modify, suspend, restrict, or discontinue website content, services, accounts, or functionality where reasonably necessary.

We do not guarantee that the website will always be uninterrupted, continuously available, secure, or free of technical errors.

30. DISCLAIMER OF WARRANTIES

To the fullest extent permitted, the website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that website content will always be complete, current, uninterrupted, secure, or error-free.

Nothing in these Terms excludes an express product representation made at the time of purchase or any consumer right that cannot legally be excluded.

31. LIMITATION OF LIABILITY

To the fullest extent permitted, URBALENTI™ NYC is not responsible for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website, third-party services, carrier services, delivery delays, or inability to access the website.

To the fullest extent permitted, our total liability for a claim directly related to an order will not exceed the amount paid for the product directly involved in that claim.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or another liability that cannot legally be excluded.

Nothing in these Terms excludes mandatory consumer rights or remedies.

32. INTERNATIONAL USE

The website may be accessed from locations outside the United States.

Customers are responsible for complying with local requirements applicable to their access, purchase, possession, or use of products.

Products and services may not be available in every country, region, or territory.

We may restrict transactions involving destinations, persons, entities, or products affected by sanctions, export controls, import restrictions, carrier limitations, or other applicable requirements.

33. TERMINATION

We may suspend or terminate access to the website or a customer account where we reasonably believe the customer has violated these Terms, engaged in fraud or abuse, threatened website security, or used the services unlawfully.

Provisions that by their nature should survive termination, including payment obligations, intellectual-property rights, limitations of liability, and dispute provisions, will remain effective.

34. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website, email, or another reasonable method where appropriate.

The Terms and policies presented when an order is placed will generally govern that order, except where a later change is required or is more favorable to the customer.

35. GOVERNING LAW

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where mandatory consumer protections require otherwise.

Nothing in this section deprives a customer of mandatory protections that legally apply in the customer’s place of residence.

36. GENERAL TERMS

If any provision is found invalid or unenforceable, it will be limited or interpreted to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure or delay in exercising a right does not waive that right.

Customers may not assign their rights or obligations under these Terms without prior written consent.

We may assign our rights or obligations in connection with a merger, acquisition, reorganization, sale of assets, change of control, or transfer of the business, subject to applicable requirements.

These Terms, together with the policies and order-specific conditions incorporated by reference, constitute the agreement concerning use of the website and orders placed through it.

Section headings are included for convenience and do not affect interpretation.

37. CONTACT

Questions about these Terms, an order, payment, shipping, duties, taxes, returns, privacy, or another store policy may be submitted through the contact information published on our website.

Please include the applicable order number when contacting Client Care about an existing purchase.