Refund policy
Returns can be initiated from the “My Orders” section of your account.
You will receive a refund for the eligible item price, excluding original shipping costs, return shipping costs, customs duties, processing fees, courier charges, and any other applicable return-related costs. The estimated refund amount will be shown before the return is submitted.
If any actual charge differs from the estimated charge when the refund is processed, we will not seek to recover or refund the difference.
Once the returned item is confirmed as received, please allow 7–10 business days for inspection and refund processing. Please allow this period to pass before contacting Client Care for an update.
After we verify that your return complies with our Returns Policy, the refund will be issued to your original payment method or as store credit, depending on your preference. Refunds issued to the original payment method may take several business days to appear, depending on your bank or credit card provider.
For damaged, defective, or incorrect items, eligible return-related costs will be covered.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless received incorrectly, damaged, or defective. This includes underwear, hosiery, socks, swimwear, bodysuits, pierced jewelry, face coverings, and items with opened or removed hygiene seals.
Items marked as final sale, special order, or non-returnable on the product page are not eligible for change-of-mind returns. Returned items must include all original tags, security labels, packaging, and accessories.
Cancellations
To request an order cancellation, contact Client Care as soon as possible. Cancellation is not guaranteed because orders may enter processing shortly after they are placed.
Orders cannot be canceled after dispatch. After delivery, eligible items may be returned according to this policy.
Additional return, customs, reimportation, refused-shipment, and refund conditions are available in our Terms & Conditions.
Así queda profesional, no excesivo y sin esconder condiciones importantes.