Returns & Refunds Help Center

You have 14 days from delivery to start a return.

Choose your refund option

• Store Credit — 100% Free (Recommended): no return shipping, label fees or logistics costs. Use your credit right away for a different size or style.
• Original Payment Method — $70.00 USD fee: a flat return shipping label fee is deducted from your refund. Original shipping, processing fees and checkout duties are non-refundable.

Returns

1. What is your return policy?

You can return items within 14 days of delivery. Items must be unworn, unused and undamaged, with all original tags attached, and in their original packaging, including dust bags and designer boxes.

2. Are returns free?

Returns to your original payment method are not free. You are responsible for return shipping costs, customs duties and courier charges, and a flat return shipping label fee of $70.00 USD is automatically deducted from your refund.

If you select store credit instead, no return shipping, label fees or logistics costs are applied, making your return 100% free.

3. How do I return an item?

• Step 1: Log in to your account on our website.
• Step 2: Go to your account profile, open "My Orders" and locate the order you would like to return.
• Step 3: Click on the order and select "Start a Return."

4. What items cannot be returned?

The following are final sale due to hygiene and transit regulations: underwear, swimwear, hosiery, fur coats, down jackets, items with feathers, jewelry, eyewear, watches, fragrances and scent-based products. Items marked as final sale on the product page are also non-returnable.

5. Can I exchange an item?

We do not offer direct exchanges or ship replacement items. To exchange an item, select store credit when you start your return. No return shipping or logistics costs are applied, and you can use the credit right away to purchase a different size or style.

6. What if my return is denied?

Returns may be denied if security tags are removed, the item is worn, altered or damaged, or the original packaging is missing. If denied, you can choose to have the item returned to you (you pay the shipping freight), or it will be donated.

Refunds

7. How long does it take to get my refund?

After you ship your return, please allow 7 to 10 business days for it to reach our international transit facilities and undergo quality inspection.

Once approved, refunds are processed immediately to your selected option (original payment method or store credit). Bank processing back to your card may take an additional 3 to 10 business days depending on your provider.

8. What is deducted from my refund?

If you choose a refund to your original payment method, the flat return shipping label fee of $70.00 USD is deducted. Original outbound shipping charges, processing fees and original checkout customs duties (DDP fees) are non-refundable.

For international returns, the buyer is responsible for clearing any reimportation taxes or duties at the courier counter using the DDP (Sender Pays All Duties) method. Packages arriving at our Italian facility with unpaid customs charges will be automatically rejected.

If you choose store credit, no return shipping or logistics costs are deducted.

9. What if I receive a defective or incorrect item?

Do not remove any designer tags or security labels. Contact clientcare@urbalenti.com immediately with photos and a description of the issue. We will provide special return instructions and cover 100% of all return costs for verified defective or incorrect items.

10. Preventing returns abuse

URBALENTI takes returns very seriously and uses advanced software to detect fraudulent or abusive return patterns. Customers who abuse our return policy will be banned from future use of our shopping platform.

Still have questions?

Our Client Care team is here to help with any return or refund. Email clientcare@urbalenti.com, Monday to Friday, 10am to 6pm EST.