Designer Fashion shipped from Milano!

How quickly are orders shipped?

Orders are typically dispatched within 1–3 business days, subject to product availability and order verification. Delivery timing after dispatch depends on DHL Express transit times and the destination country.

Will I receive tracking details?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Will multiple items arrive together?

In most cases, items are shipped together. However, orders may be split depending on handling, packaging requirements, or fulfillment flow. All tracking details will be provided.

Where are orders shipped from?

All orders are fulfilled through our dedicated warehouse in Milan, Italy, and shipped via DHL Express.

How much does shipping cost?

Shipping rates vary by destination and are calculated at checkout. For detailed information, please visit our Shipping Rates page.

Are duties and import taxes included?

No. Unless otherwise stated, customs duties, import taxes, and local charges are not included and remain the responsibility of the customer.

How are international orders shipped outside the European Union?

Orders shipped outside the European Union are generally sent on a DDU / DAP basis. Any applicable import charges must be paid by the recipient before delivery.

Will I have to pay customs charges in the United States?

Possibly. Some shipments may clear without additional charges, but this cannot be guaranteed. Import treatment depends on order value, product category, and current regulations.

Can customs request additional information?

Yes. Customs authorities or carriers may request additional details such as a tax ID, national ID, or documentation to complete clearance.

Product & Packaging

What is included in the package?

Each order includes the purchased item in its original brand packaging. Depending on the product, items may also include a dust bag, box, or branded accessories.

Can packaging be personalized?

Not at this time. Orders are shipped in their original brand packaging only.

Are the items authentic?

Yes. Every item offered is selected in alignment with our standards for authenticity, quality, and design.

Returns & Exchanges

Do you accept returns?

Yes. Approved return requests are accepted within 14 days of delivery, subject to our return eligibility requirements.

What if I want a different item, size, or color?

We do not offer direct exchanges. You may request a return and place a new order separately, subject to availability.

Where do returns go?

Approved returns are sent to our distribution center in Milan, Italy.

What is included in the package?

Each order includes the purchased item in its original brand packaging. Depending on the product, items may also include a dust bag, box, or additional branded accessories.

Can packaging be personalized?

Not at this time. Orders are shipped in their original brand packaging only.

Will multiple items arrive together?

In most cases, items are shipped together. However, orders may be split depending on handling, packaging requirements, or fulfillment flow. All tracking details will be provided.

Can I modify or cancel my order after placing it?

Orders are processed promptly. If you need to request a modification or cancellation, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once an order has been processed.

What happens if an item becomes unavailable after purchase?

In rare cases, an item may become unavailable during order processing. If this occurs, you will be notified and offered an alternative solution or a full refund.

Do you accept returns?

Yes. Approved return requests are accepted within 14 days of delivery, provided the item meets our return eligibility requirements.

What condition must returned items be in?

Items must be unworn, unused, in original condition, with all tags attached, and returned in the original packaging with proof of purchase.

Can I return an item if I change my mind?

Yes, provided your request is submitted within the return window and the item meets all eligibility conditions.

👉 Can I exchange an item?

We do not offer direct exchanges. If you would like a different item, size, or color, you may request a return and place a new order separately, subject to availability.

Is there documentation proving the authenticity of your brands?

While individual certificates are not always provided by brands, all items are sourced and handled within our controlled distribution structure in Italy.

For bulk orders, we may provide a sanitized invoice upon request. All products are shipped from Italy, are eligible for returns within 14 days (subject to our Returns Policy), and are guaranteed to be authentic.